The US Department of Justice has launched an investigation into United Parks & Resorts Inc., the company behind popular theme parks like SeaWorld, Busch Gardens, and Aquatica, over concerns of disability discrimination. The probe focuses on whether these parks are violating the Americans with Disabilities Act (ADA) by banning rollator walkers with seats, which are essential mobility devices for many visitors with disabilities .
Guests with disabilities have reported being unable to access the parks safely and being limited in their access to attractions and facilities due to the ban. The parks offer alternative mobility devices, but these may not meet the specific needs of visitors with disabilities. The Justice Department aims to ensure that these parks provide equal access and don’t charge extra for necessary accommodations .
Key Issues:
- Rollator Walker Ban: SeaWorld Orlando, Busch Gardens Tampa Bay, and Aquatica Orlando have banned rollator walkers with seats, citing safety and accessibility concerns.
- Limited Alternatives: Guests are offered simpler rollators or wheelchairs, which may not provide the necessary support or rest breaks.
- Discrimination Concerns: Visitors argue that these policies violate their rights under the ADA.
Next Steps:
- The Justice Department will investigate and may require policy changes, staff training, and mobility access improvements.
- United Parks & Resorts has not publicly commented on the investigation.
- Those who experienced disability discrimination can file complaints with the Civil Rights Division .
This case highlights the importance of ensuring theme parks are accessible to all visitors, including those with disabilities.
