Disabled Bus User Lives in Fear After Discovering Disturbing Messages
A disabled bus user, Charley Jonstone-Brent, is traumatized after discovering disturbing messages shared by Arriva Midlands bus drivers in a private WhatsApp group. The messages mocked his weight, doubted his injuries, and even included violent threats, including one calling for him to be shot.
Years of Discrimination
This incident is the latest in a long history of discrimination by the company. Jonstone-Brent has previously experienced incidents where drivers failed to secure his wheelchair, resulting in serious injuries, and was denied entry to a bus for complaining about previous incidents.
Trauma and Fear
The messages have caused Jonstone-Brent severe anxiety, panic attacks, and sleep problems. He now avoids public transport, especially Arriva buses, and lives in constant fear. His partner says he is no longer confident using buses due to the traumatic experience.
Arriva’s Response
Arriva has launched an urgent investigation and apologized to Jonstone-Brent, claiming zero tolerance for such behavior. However, he feels the company is not taking the issue seriously and is trying to silence him with payouts.
Call for Action
Jonstone-Brent continues to campaign for equal, safe, and accessible public transport, worried that others may be facing similar mistreatment in silence. He is considering legal action for harassment, discrimination, and defamation, seeking justice and accountability.
Conclusion
The incident highlights the need for greater accountability and action to ensure public transport is safe and accessible for all. Companies like Arriva must take responsibility for the behavior of their employees and prioritize the well-being and safety of their passengers.
